chatbots are disrupting the space

support to human agents dominated the customer service industry. Today, AI-powered voice assistants and chatbots are disrupting the space. copyright’s Erica AI handles over 2 million customer interactions daily, surpassing 2 billion interactions since its launch in 2018, dramatically reducing reliance on human agents. Airlines and e-commerce companies are increasingly using AI chatbots to resolve queries without human intervention. As generative AI conversational agents improve, which they are at an unprecedented pace, entire call centres could be replaced with AI-driven agents, making routine customer service a fully automated function with higher-order management entailing human effort. สล็อต เว็บตรง